Shipping Policy

Effective Date: December 20, 2025 Last Updated: December 20, 2025

Welcome to Online Shop Fashion! We’re committed to delivering your fashion finds quickly, safely, and reliably. Please review our shipping policy below for details on how we handle orders, delivery times, and more.

🌍 Shipping Destinations

We proudly ship both domestically and internationally to the following regions:

• North Macedonia

• European Union (EU)

• North America: United States, Canada, Mexico

• Asia-Pacific: Japan, Singapore, South Korea

• Oceania: Australia, New Zealand

We currently do not ship to: Africa, the Middle East, South Asia (including India), Indochina, and China.

🚚 Shipping Carriers & Methods

We partner with trusted carriers to ensure timely and secure delivery:

• Carriers: DHL, FedEx, and local postal services

• Shipping Methods:

  • Standard Shipping

  • Express Shipping

⏱️ Processing & Delivery Times

• Order Processing Time: 5 business days

• Estimated Delivery Times:

  • North Macedonia & EU: 3–5 business days (depending on shipping method)

  • North America (USA, Canada, Mexico): 5–7 business days

  • Japan, Singapore, South Korea, Australia, New Zealand: 10–15 business days

Please note: Delivery times are estimates and may vary due to customs, weather, or carrier delays.

💸 Shipping Costs

• Free Shipping:

  • Available for orders over $100 within North Macedonia and the EU

• Other Orders:

  • Shipping costs are calculated based on a combination of:

    • Flat rates

    • Weight-based pricing

    • Real-time carrier rates

🏬 In-Store Pickup

We offer free in-store pickup from our location in Skopje, North Macedonia. You will receive a notification when your order is ready for pickup. For Macedonian citizens only.

🔍 Order Tracking

All shipped orders include a tracking number. Once your order is dispatched, you will receive an email with tracking details to monitor your shipment’s progress.

📦 Fulfillment

We use third-party fulfillment services to process and ship your orders efficiently and securely.

🚫 Shipping Restrictions

We do not ship the following:

• To countries in Africa, the Middle East, South Asia (including India), Indochina, and China

• Any items restricted by international shipping laws or carrier policies

❗ Shipping Issues

If your order is delayed, lost, or arrives damaged, please contact our support team at support@onlineshopfashion.com within 7 days of the expected delivery date. We will investigate and offer a replacement if eligible.

🔁 Returns Due to Shipping Issues

We accept returns for items affected by shipping issues. Please note:

• Return shipping costs are the responsibility of the customer

• We offer replacements for items damaged or lost in transit

If you have any further questions, feel free to reach out to us at support@onlineshopfashion.com or visit our Contact Us page.